Return & Refund Policy

The Conditions of Use Agreement (“COU”) describes the terms and conditions applicable to your use of our online store at tamperprofid.com. You agree that you have read and agree to be bound by this Conditions of Use Agreement (“COU”). All mention of and reference to Tamperproof ID ( a division of AIM Photo Industries, Inc) refers to and represents tamperproofid.com, its owners, affiliated parties, social media pages, i.e. (Facebook) and subsidiaries as (“Company”). BY USING THE SITE, YOU AGREE TO THE TERMS OF THE AGREEMENT. IF YOU DO NOT AGREE TO THE TERMS OF THE AGREEMENT, YOU MAY NOT USE THIS SITE.

Return Policy:

We make every attempt to represent our products accurately and want our customers to be happy with their purchase. We understand, though, that in some cases customers may request a return. Customers may exchange UNUSED ITEMS IN THE ORIGINAL PACKAGING within 21 business days of receiving their order. That means you can only return it in the exact condition as it was received. Once we validate your return it will be subject to a 20% re-stocking fee. We reserve the right to refuse exchanges if our return policy conditions are not met. We also reserve the right to refuse exchanges on custom orders such as printed cards, etc.

All exchanges have to be pre-authorized. Any un-authorized returns will be refused and returned to customer at the customer’s expense. If you need an exchange, contact us and we will issue an exchange authorization number (RA#). No exchanges will be accepted without RA #.

All shipping and handling charges are also non-refundable. If a customer has qualified for a product exchange, Company will pay the cost of shipping the exchanged item. However, Company will not pay for return shipping, nor refund the original shipping charges if a customer is unhappy with the merchandise. We strongly recommend that customers also insure their package for the full purchase price as we will not be responsible for lost, damaged or delayed packages. It is the customer’s responsibility to properly package and to insure items so that they are received by us in good condition. Customers are responsible for filing claims with the courier you use in case of loss or damage. If the returned item is unsuitable for re-stocking, it will be returned to the customer at the customer’s expense. All policies apply to products purchased at Company or thru Company. We will not honor exchanges for our items purchased from any other source. Please note that any products purchased at E-bay are subject to the terms specified in the auction listing.

Non-Waiver of Breach:
The failure of either party hereto to enforce any one or more of the terms or conditions of this COU shall not be deemed a waiver of such terms or conditions or of either party’s rights thereafter to enforce each and every term and condition of this COU.

Custom Orders:
Pricing & Returns. A 50% non-refundable deposit is due upon placement of the customer’s order.

Once we finalize your order and receive payment, we will contact you when your order is complete and ready to ship. We will not ship out your order until the balance is paid.